While our top priority is the safety of our employees & customers, we also understand that quality outstand all. We make sure to sanitize & safely deliver each package, in which we include reusable environment-friendly gel packs that help in ensuring fresh delivery. They protect your snacks from temperature variation over long periods & try to keep them safe from any harm during transport. To add maximum value to your order we suggest you to order in bulk
No. Please allow up to 0-2 working days for your order to be processed and dispatched. Once your order has been dispatched, you should receive a notification of dispatch email from us, which will have your courier's tracking link inside. If you need your order urgently for an event or occasion, please email us as soon as the order is placed (firstname.lastname@example.org)
We know you're keen to get your order - it's completely understandable! Who isn't excited for a big box of delicious goodies? If you'd like an update regarding the status of your order, simply get in touch with us, via e-mail (email@example.com).
All of our products are marked with a best before date/expiry date. A best before date/expiry date is about quality, not safety. When the date has passed, it doesn't mean that the product will be harmful, but it might begin to lose its flavor and texture. The majority of our products, especially products like shampoos, masques, serums, lotions etc. usually have a long best before date/expiry date on them.
Don't panic! We are here to help! Please get in touch with us as soon as possible by emailing us at firstname.lastname@example.org , or messaging our @prokare.in Facebook page. We must be notified within 3 days of you receiving your order of any loss or damage. Messaging us as soon as possible gives us the best chance of being able to rectify the issue! If your order has arrived damaged, please ensure you take pictures of the parcel and any damaged products to show the condition it arrived in.
In general, we don't tend to partner with vloggers/bloggers in this manner, but if you have a very large audience, we may be interested in working with you! Please get in touch with us at above mentioned email ID, Don't forget to include a link to your social media, website or channel for us to look at!
Every request we get, we log with our buyer. Should there be significant demand for a product, we'll then try to find it and see if we can import it. If that's a yes, then we'll get a small supply in order to 'test the market'. Should it prove to be popular enough, us will then source more and it will become a regular fixture amongst our product list? There is a product suggestion tab on the bottom of the page where you can give write down your suggestions. Please don't be afraid to ask for something you want - we want to know what you'd like to see us stock and if you don't ask, you don't get! We can't promise to get everything, but where we can, we will!